Frequently asked questions
Answers on personalisation, production, sizes, delivery and payment at Süessi Grüessli.
What is a chocolate postcard?
- A flat bar of Swiss chocolate in postcard format, cast by hand and carrying your personal message.
Can I personalise the chocolate?
- Yes. We write your personal message onto every card by hand, horizontally or vertically.
How many characters fit on a card?
- 100 characters on size S, 200 on size M and 250 on size L.
What does a personal message cost?
- CHF 1.00 base price plus CHF 0.50 for every 50 characters.
Can I use a photo of my own?
- On products that allow it you can upload up to two images – as JPG, PNG or WebP, at most 5 MB, in a 2:1 aspect ratio.
Where is the chocolate made?
- By hand, in our manufactory in Sursee near Lucerne.
Which chocolate do you use?
- Swiss chocolate: dark, milk or white, depending on the motif.
What is the cocoa content?
- Dark chocolate 52%, milk chocolate 36% and white chocolate 24%.
Which allergens does the chocolate contain?
- Our chocolate contains milk and may contain traces of nuts. Depending on the filling you choose there are further ingredients; the ingredients are listed on each product.
Are there vegan or lactose-free variants?
- Not at present – our chocolate contains milk.
Which sizes are available?
- S, M and L, depending on the motif.
Are fillings available?
- On size L: praliné, Dubai or nut, for a surcharge.
Do you deliver across Switzerland?
- Yes, we ship within Switzerland. We look at international requests individually.
How long does delivery take?
- About 5 days. You choose the delivery date at checkout; larger or special orders take longer.
What does shipping cost?
- CHF 8.50. Shipping is free from an order value of CHF 100.
How is the chocolate packaged?
- Every card is wrapped individually by hand and packed to survive the post.
How long does the chocolate keep?
- It is at its best within about three months, when colour and aroma are at their finest. Stored properly and kept out of the sun it keeps considerably longer.
How should I store the chocolate?
- Cool and dry at 15 to 20 °C, out of direct sunlight.
Can you deliver straight to the recipient?
- Yes, you can give a different delivery address at checkout.
Can I collect my order?
- No. Süessi Grüessli is an online shop without a storefront; we deliver within Switzerland.
Can I return an order?
- No, because every card is made fresh and by hand. If something arrives damaged or wrong, contact us within seven days.
Do you make corporate gifts?
- Yes, on request through the contact form.
Are the cards suitable for weddings?
- Yes. There is a category for weddings, and names or a date can be applied as the message.
How can I pay?
- Through Stripe by credit or debit card, or with TWINT.